Customer Bill Of Rights

Records Management Center set the standards for area storage companies by creating our Customer Bill of Rights. This document details what customers should expect from their storage company and it reflects our commitment to you.

Highest Document Security

You have a right to expect that your storage company will guarantee the highest level of document security by providing a state-of-the-art security system that includes motion detectors, alarms and pass card only access, so that no unauthorized person will ever touch your files.

Timely File Access

You have a right to expect that if you place an order with your storage company before 12:00PM your files will be delivered the very same day.

You have a right to expect your storage company will provide emergency access to your records with guarantee times of 30 minutes for pickup and 2 hours for delivery.

Document Safety

You have a right to expect that your storage company will do everything possible to ensure the safety of your files, with fire alarms, smoke detectors and effective pest control.

Competitive Prices

You have a right to expect that the prices from your full-service storage company will be comparable to moving and storage companies and 30% - 50% lower than the no-service mini-storage companies

Employee Background & Appearance

You have a right to expect that your storage company will run pre-employment background checks and on-going random drug tests on all of their employees.

You have a right to expect that the drivers delivering your files will be well groomed, wear a clean uniform and display their photo ID badge at all times.

Insurance Protection

You have a right to expect that your storage company will carry Warehouse Legal Liability Insurance to underwrite your losses if your records are mishandled while under their care.

You have a right to expect that your storage company will carry Valuable Papers Insurance to underwrite the cost of recreating your records if they are destroyed by fire or a natural disaster.

Money-Back Guarantee

You have a right to expect that your storage company will offer a 6 Month Money-Back Guarantee and refund 100% of your storage fees, no questions asked, if you're not satisfied.